FASTag Complaint Guide - फास्टैग डबल कटने की शिकायत

अगर FASTag से toll plaza पर double/triple amount कट गया है, FASTag blacklisted हो गया है, balance होने के बावजूद "Insufficient Balance" दिखा रहा है, या FASTag recharge reflect नहीं हो रहा, तो ये गाइड आपकी मदद करेगी। **आम FASTag समस्याएं:** - Toll plaza पर double/triple deduction - FASTag balance है लेकिन "Low Balance" error - FASTag recharge amount reflect नहीं हुआ - FASTag blacklisted हो गया (बिना कारण) - गलत vehicle class charge किया गया (Car को Truck rate पर) - Toll plaza बैरियर नहीं खुला, manual payment भी लिया - FASTag transfer (old vehicle to new) में problem - Toll exemption applicable है लेकिन charge हो रहा है **FASTag Rules (2026):** - FASTag सभी four-wheeler vehicles के लिए mandatory है - NHAI (National Highways Authority of India) FASTag regulate करता है - Double deduction: Toll company/plaza liable है — refund 7 दिन में मिलना चाहिए - Wrong vehicle class charge: Toll plaza को difference refund करना होता है - FASTag validity: Minimum 5 years - Blacklisting: Only KYC incomplete या fraud cases में — wrongful blacklisting पर complaint करें **FASTag Issuer Banks:** - Paytm FASTag: 0120-4456456 - ICICI FASTag: 1800-210-0104 - HDFC FASTag: 1800-120-1243 - SBI FASTag: 1800-110-018 - Axis FASTag: 1800-419-8585 - Kotak FASTag: 1800-209-5600 **NHAI Helpline:** 1033 **MyFASTag App:** NHAI official app ## Real Problem Examples Use this route for RC transfer delay, public utility complaint, ration card issue, water supply complaint, electricity billing error, document update delay, or local authority inaction. Government-service complaints need specific office details, application number, receipt, date of submission, and the exact pending action. ## Exact Complaint Strategy Start by checking the official portal status and downloading receipts or application acknowledgments. Then contact the concerned office or helpdesk in writing. Mention the application number, date, office name, vehicle/document/service details, and pending stage. If an agent, dealer, buyer, seller, or local official is causing delay, keep separate written communication with that person also. Escalate through the department grievance portal, state public grievance system, or consumer forum route if there is service deficiency by a paid service provider. ## Documents and Proof Keep application receipt, payment challan, ID/address proof, old and new document copies, SMS/email status, portal screenshots, office visit proof, written reminders, and any agent/dealer communication. For RC transfer, keep Form 29, Form 30, sale receipt, insurance, PUC, delivery note, and VAHAN payment/status screenshots. ## Timeline to Follow Check official status first. If the application remains pending beyond the normal processing window, send a written reminder. Give a reasonable time for response, usually 7 to 15 working days depending on service. Escalate if there is no written update, repeated wrong objections, or financial/legal risk such as challans going to the old vehicle owner. ## Escalation Route First: official portal/helpdesk or local office. Second: department grievance officer/state grievance portal. Third: higher transport/municipal/public service authority. Fourth: legal advice or consumer forum route where a paid service provider, dealer, or agent caused loss or deficiency. ## Sample Complaint Draft Subject: Complaint regarding delay in {{service_name}} - application {{application_number}} I submitted {{service_name}} application on {{date}} with reference number {{application_number}}. The current status is {{current_status}} and the pending issue is {{pending_reason}}. I have attached receipt, payment proof, ID/documents, and previous follow-up records. Please update the status, complete the pending action, or provide a written reason for delay. ## FAQs Q: What if the portal status is not changing? A: Take screenshots with date, contact the helpdesk/office, and ask for written status. Q: Is a dealer responsible for RC transfer delay? A: If the dealer agreed to handle transfer, keep receipt/chat proof and send a written reminder. Q: Can I escalate to consumer forum? A: For pure government processing, use department grievance first. For paid service deficiency by dealer/agent/service provider, consumer remedies may apply.