Privacy Policy
गोपनीयता नीति
Effective Date: April 22, 2026
Last Updated: April 22, 2026
1. Introduction
Consumer Complaint Portal ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
हम आपकी गोपनीयता का सम्मान करते हैं और आपकी व्यक्तिगत जानकारी की सुरक्षा के लिए प्रतिबद्ध हैं।
2. Information We Collect
2.1 Information You Provide
We may collect information that you voluntarily provide when you:
- Contact Form: Name, email address, subject, and message
- Feedback: Comments or suggestions you submit
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Log Data: IP address, browser type, operating system, pages visited, time spent
- Cookies: Small data files stored on your device (see Cookie Policy below)
- Analytics Data: Usage patterns, page views, referral sources
3. How We Use Your Information
We use collected information for the following purposes:
- Respond to Inquiries: Answer your questions and provide support
- Improve Website: Analyze usage to enhance user experience
- Security: Detect and prevent fraud, abuse, or security issues
- Analytics: Understand how visitors use our website
- Legal Compliance: Comply with applicable laws and regulations
4. What We Do NOT Do
We do NOT:
- Sell your personal information to third parties
- Share your information for marketing purposes
- Store sensitive personal information (Aadhaar, PAN, financial data)
- Track you across other websites
- Collect information from children under 18
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device that help us improve your experience.
5.2 Types of Cookies We Use
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage (Google Analytics, Vercel Analytics)
- Advertising Cookies: Used by Google AdSense to show relevant ads
5.3 Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
6. Third-Party Services
We use the following third-party services that may collect information:
6.1 Google AdSense
We use Google AdSense to display advertisements. Google may use cookies to show ads based on your interests.
6.2 Vercel Analytics
We use Vercel Analytics to understand website performance and usage. Vercel collects anonymized data.
6.3 MongoDB Atlas
We use MongoDB Atlas for data storage. MongoDB implements industry-standard security measures.
7. Data Security
We implement appropriate security measures to protect your information:
- HTTPS Encryption: All data transmitted is encrypted
- Secure Servers: Data stored on secure cloud servers
- Access Controls: Limited access to personal information
- Regular Updates: Security patches and updates applied regularly
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your information only as long as necessary:
- Contact Form Data: Retained for 1 year or until resolved
- Analytics Data: Retained for 26 months (Google Analytics default)
- Log Data: Retained for 90 days
9. Your Rights
Under Indian law (IT Act, 2000), you have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Opt-out of marketing communications (if any)
- Withdraw Consent: Withdraw consent for data processing
To exercise these rights, please contact us through our Contact page.
10. Children's Privacy
Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and stored on servers located outside India (e.g., cloud services). We ensure appropriate safeguards are in place for such transfers.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the website after changes constitutes acceptance of the updated policy.
13. Compliance with Indian Laws
This Privacy Policy complies with:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Consumer Protection Act, 2019
14. Grievance Officer
In accordance with IT Act, 2000 and rules, we have appointed a Grievance Officer to address privacy concerns:
Grievance Officer: [To be appointed]
Email: [To be provided]
Response Time: Within 30 days
15. Contact Us
For questions about this Privacy Policy or our data practices, please contact us:
- Contact Page: /contact
- Email: [To be provided]
Your Privacy Matters
We are committed to protecting your privacy and handling your data responsibly. If you have any concerns, please don't hesitate to contact us.
आपकी गोपनीयता हमारे लिए महत्वपूर्ण है। किसी भी चिंता के लिए हमसे संपर्क करें।
Last Updated: April 22, 2026
By using this website, you acknowledge that you have read and understood this Privacy Policy.