E-commerce complaints

E-commerce Complaint Guide (2026)

E-commerce शिकायत कैसे करें — Complete Process

Use order proof, screenshots, and refund timelines to escalate from seller support to consumer complaint channels.

S
By ShikayatKaro Team · Last updated August 2026

Escalation Path

1

Raise a complaint with the platform or seller support

2

Save the complaint ticket and wait for the promised resolution window

3

Escalate to National Consumer Helpline or e-Daakhil when the issue remains unresolved

Documents You Need

Order invoice or payment receipt
Delivery status, return pickup proof, or cancellation screenshot
Customer support chat, email, ticket, or call reference number
Product photos or unboxing proof if the product is damaged or wrong

Common Mistakes to Avoid

Filing without order ID, invoice, or complaint ticket number
Deleting chat/email proof before the complaint is resolved
Skipping the platform support escalation before official complaint filing

All E-commerce Complaint Guides

E-commerce Complaint Templates

E-commerce — अक्सर पूछे जाने वाले सवाल (FAQ)

Common questions about filing e-commerce complaints in India.

Amazon pe complaint kaise kare? (अमेज़न पर शिकायत कैसे करें)
Amazon app ya website pe "Your Orders" mein jaayein, order select karein, "Problem with order" pe click karein, aur issue describe karein. Agar resolve nahi hota toh Consumer Helpline 1800-11-4000 pe call karein ya e-Daakhil pe complaint file karein.
Flipkart refund nahi mila toh kya kare? (फ्लिपकार्ट रिफंड नहीं मिला)
Flipkart app mein "My Orders" se return/refund request karein. Agar 7-10 din mein refund nahi aaya toh Flipkart customer care ko email karein. Last resort mein National Consumer Helpline ya Consumer Forum mein complaint darj karein.
Online shopping complaint kaise file karein?
Sabse pehle seller/platform ke customer care se baat karein aur complaint ticket number lein. Agar resolve nahi hota toh National Consumer Helpline (NCH) 1800-11-4000 pe call karein ya consumerhelpline.gov.in pe online complaint file karein.
Consumer forum mein online complaint kaise darj karein?
E-Daakhil portal (edaakhil.nic.in) pe register karein, complaint form bharen, documents upload karein (invoice, chat screenshot, refund proof), aur filing fee pay karein. Aapka case Consumer Commission ke paas assign hoga.
JioMart / Ajio / Nykaa pe complaint kaise karein?
JioMart helpline 1800-890-1222, Ajio app ke Help section, ya Nykaa customer support se contact karein. Written complaint karein order ID ke saath. 7 din mein resolve na ho toh NCH (1915) pe escalate karein ya e-Daakhil pe consumer court complaint file karein.
BigBasket / Blinkit mein missing items ka complaint kaise karein?
App mein order open karein aur "Report Issue" pe tap karein. Missing items select karein aur photo attach karein. Refund ya redelivery 24-48 hours mein hona chahiye. Nahi ho toh customer care ko email karein aur NCH escalate karein.
OLX pe fraud hua toh kya karein? (ओएलएक्स धोखाधड़ी)
Turant Cyber Crime Helpline 1930 pe call karein. cybercrime.gov.in pe online FIR file karein. Bank ko turant inform karein aur account freeze karwaayein. Nearest police station mein bhi FIR darj karein BNS Section 318 ke tahat.
Electronics warranty claim reject hua toh kya karein? (बोट / सैमसंग वारंटी)
Warranty card aur purchase invoice ke saath brand ke service center mein written complaint dein. Consumer Protection Act 2019 ke anusaar manufacturing defect mein warranty deny nahi ho sakti. Reject ho toh consumer court mein complaint file karein.

Related Searches

amazon complaint kaise kareflipkart refund complaint letteronline shopping complaint India