LPG Gas Cylinder Complaint Guide - गैस सिलेंडर शिकायत (HP/Bharat/Indane)

अगर आपकी LPG गैस सिलेंडर बुकिंग कैंसल हो गई, delivery बहुत देरी से आ रही है, सिलेंडर का वज़न कम है (under-weight), subsidy नहीं आ रही, या डिलीवरी बॉय extra पैसे माँग रहा है, तो ये गाइड आपके काम आएगी। **आम LPG गैस समस्याएं:** - सिलेंडर बुक होने के बाद भी 7+ दिन तक delivery नहीं - सिलेंडर का वज़न 14.2 kg से कम (gas चोरी/leakage) - LPG subsidy bank account में credit नहीं हो रही - डिलीवरी बॉय delivery charges या extra टिप माँग रहा है - New connection application pending - Ujjwala Yojana beneficiary को refill नहीं मिल रहा - Agency बदलने (portability) में दिक्कत - गैस रिसाव (gas leak) की शिकायत - Online payment हुआ लेकिन booking cancel दिखा रहा **LPG Subsidy & Pricing (2026):** - Current LPG price: सरकारी portal पर check करें (बदलता रहता है) - Subsidy: PAHAL (DBTL) scheme के तहत सीधे bank account में - Ujjwala Yojana: BPL परिवारों को free connection + subsidy - सिलेंडर वज़न: Standard 14.2 kg ± 150 gm tolerance **Company-wise हेल्पलाइन:** - HP Gas (Hindustan Petroleum): 1800-233-3555 | hindustanpetroleum.com - Bharat Gas (BPCL): 1800-224-344 | bharatgas.in - Indane Gas (IOC): 1800-233-3555 | indane.co.in - LPG Emergency (gas leak): 1906 - MyLPG Portal: mylpg.in (all three companies) **आवश्यक दस्तावेज़:** - LPG Consumer Number / Subscription Voucher Number - Booking receipt / SMS - Bank account details (subsidy linked) - Aadhaar number (DBTL linked) - Payment receipt (online booking) ## Real Problem Examples Use this route for RC transfer delay, public utility complaint, ration card issue, water supply complaint, electricity billing error, document update delay, or local authority inaction. Government-service complaints need specific office details, application number, receipt, date of submission, and the exact pending action. ## Exact Complaint Strategy Start by checking the official portal status and downloading receipts or application acknowledgments. Then contact the concerned office or helpdesk in writing. Mention the application number, date, office name, vehicle/document/service details, and pending stage. If an agent, dealer, buyer, seller, or local official is causing delay, keep separate written communication with that person also. Escalate through the department grievance portal, state public grievance system, or consumer forum route if there is service deficiency by a paid service provider. ## Documents and Proof Keep application receipt, payment challan, ID/address proof, old and new document copies, SMS/email status, portal screenshots, office visit proof, written reminders, and any agent/dealer communication. For RC transfer, keep Form 29, Form 30, sale receipt, insurance, PUC, delivery note, and VAHAN payment/status screenshots. ## Timeline to Follow Check official status first. If the application remains pending beyond the normal processing window, send a written reminder. Give a reasonable time for response, usually 7 to 15 working days depending on service. Escalate if there is no written update, repeated wrong objections, or financial/legal risk such as challans going to the old vehicle owner. ## Escalation Route First: official portal/helpdesk or local office. Second: department grievance officer/state grievance portal. Third: higher transport/municipal/public service authority. Fourth: legal advice or consumer forum route where a paid service provider, dealer, or agent caused loss or deficiency. ## Sample Complaint Draft Subject: Complaint regarding delay in {{service_name}} - application {{application_number}} I submitted {{service_name}} application on {{date}} with reference number {{application_number}}. The current status is {{current_status}} and the pending issue is {{pending_reason}}. I have attached receipt, payment proof, ID/documents, and previous follow-up records. Please update the status, complete the pending action, or provide a written reason for delay. ## FAQs Q: What if the portal status is not changing? A: Take screenshots with date, contact the helpdesk/office, and ask for written status. Q: Is a dealer responsible for RC transfer delay? A: If the dealer agreed to handle transfer, keep receipt/chat proof and send a written reminder. Q: Can I escalate to consumer forum? A: For pure government processing, use department grievance first. For paid service deficiency by dealer/agent/service provider, consumer remedies may apply.