E-commerceHinglish1 min read
Amazon पर शिकायत कैसे दर्ज करें - Complete Guide
Amazon India पर complaint कैसे file करें - complete step-by-step guide in Hindi
Category
E-commerce
Updated
15 May 2026
Views
446
Quick Summary
Use order proof, screenshots, and refund timelines to escalate from seller support to consumer complaint channels.
Complete Guide
Amazon India पर product या service से related complaint file करना बहुत आसान है। Ye guide आपको step-by-step बताएगी कि कैसे आप अपनी complaint effectively दर्ज कर सकते हैं।
**Common Issues:**
- Wrong product delivery
- Damaged या defective items
- Refund नहीं मिलना
- Seller से response नहीं मिलना
- Fake या counterfeit products
**Important Documents:**
- Order ID और invoice
- Product photos (अगर damaged है)
- Communication screenshots
- Payment proof
**Timeline:**
- First response: 24-48 hours
- Resolution: 7-10 days
- Refund processing: 5-7 business days
Step-by-Step Process
- 1Amazon app या website पर login करें
- 2Your Orders section में जाएं
- 3Problem वाले order को select करें
- 4Get Help या Problem with Order पर click करें
- 5Issue type select करें (wrong item, damaged, etc.)
- 6Details भरें और photos upload करें
- 7Submit करें और complaint number note करें
- 8Email confirmation check करें
- 9Customer care से follow-up करें (1800-3000-9009)
- 10अगर resolve नहीं हो तो NCH portal पर complaint करें
Documents and Proof to Keep Ready
Order invoice or payment receipt
Delivery status, return pickup proof, or cancellation screenshot
Customer support chat, email, ticket, or call reference number
Product photos or unboxing proof if the product is damaged or wrong
Common Mistakes to Avoid
Filing without order ID, invoice, or complaint ticket number
Deleting chat/email proof before the complaint is resolved
Skipping the platform support escalation before official complaint filing
Escalation Path
- Stage 1Raise a complaint with the platform or seller support
- Stage 2Save the complaint ticket and wait for the promised resolution window
- Stage 3Escalate to National Consumer Helpline or e-Daakhil when the issue remains unresolved
Sample Complaint Draft
Subject: Complaint regarding order {{order_id}} - {{issue_type}}
I purchased {{product_name}} for Rs. {{amount}} on {{order_date}}. The issue is {{brief_issue}}. I contacted support on {{first_complaint_date}} and received complaint/ticket number {{ticket_number}}, but the matter is still unresolved. I am attaching invoice, payment proof, photos/screenshots, and support chat records. Please provide {{refund_or_replacement_or_resolution}} and confirm the action in writing.Related Keywords
amazonecommerceonline shoppingrefundreturn