Ajio Return Rejected Complaint Letter - English

To,
Customer Support / Grievance Officer
Ajio (Reliance Retail Ventures Limited)
{{ajio_address}}

Subject: Return Request Rejected - Order No. {{order_id}}

Dear Sir/Madam,

I, {{your_name}}, residing at {{your_address}}, am writing to file a formal complaint regarding the wrongful rejection of my return request.

Order Details:
- Order ID: {{order_id}}
- Order Date: {{order_date}}
- Product: {{product_name}}
- Amount: ₹{{amount}}
- Delivery Date: {{delivery_date}}
- Return Request Date: {{return_date}}

Issue Description:
{{issue_description}}

My return request was rejected with the reason: "{{rejection_reason}}". However, this rejection is unjustified because:
{{counter_argument}}

I had contacted your customer care on {{complaint_date}} (Ref: {{complaint_ref}}) but the issue remains unresolved.

I am attaching the following evidence:
1. Product photos showing the defect/issue
2. Order invoice and payment proof
3. Return rejection screenshot
4. Previous complaint communication

I request:
1. Acceptance of my return request
2. Full refund of ₹{{amount}} to my original payment method
3. Free pickup arrangement for the product

Please resolve this within 7 days, failing which I will escalate to NCH (1915) and Consumer Court.

Regards,
{{your_name}}
{{your_phone}}
{{your_email}}
Date: {{date}}