Boat Warranty Claim Complaint - English

To,
Customer Support / Warranty Department
Imagine Marketing Pvt. Ltd. (boAt Lifestyle)
{{boat_address}}
Email: support@boat-lifestyle.com

Subject: Warranty Claim for Defective Product - Invoice {{invoice_number}}

Dear Sir/Madam,

I, {{your_name}}, from {{your_address}}, purchased {{product_name}} (Model: {{model_number}}) on {{purchase_date}} from {{purchase_source}} (Order/Invoice: {{invoice_number}}).

The product is within the warranty period of {{warranty_period}} (warranty valid until {{warranty_end_date}}).

Defect Description:
{{defect_description}}

The defect appeared on {{defect_date}}, which is within the warranty period. This is clearly a manufacturing defect and NOT caused by misuse or physical damage.

I contacted your customer support on {{complaint_date}} (Ticket: {{ticket_number}}) but was informed that {{denial_reason}}, which I believe is incorrect.

Under the Consumer Protection Act 2019:
- A warranty is a legal guarantee and cannot be arbitrarily denied
- Manufacturing defects within warranty period must be repaired or replaced free of cost
- If repair is not possible within 45 days, I am entitled to replacement or full refund

I request:
1. Free repair or replacement of the product under warranty
2. If repair/replacement not possible, full refund of ₹{{amount}}
3. Written acknowledgment of this warranty claim

Attached:
1. Purchase invoice
2. Warranty card
3. Photos/videos of the defect
4. Previous complaint communication

Please resolve within 15 days, failing which I will file a consumer court complaint.

Regards,
{{your_name}}
{{your_phone}}
{{your_email}}
Date: {{date}}