FASTag KYC Issue Complaint - English

To,
Customer Care / FASTag Department
{{fastag_issuer_bank}}
{{bank_address}}

Copy to: NHAI (National Highways Authority of India)

Subject: FASTag KYC Rejection / Update Issue - FASTag ID {{fastag_id}}

Dear Sir/Madam,

I, {{your_name}}, am the owner of vehicle {{vehicle_number}} with FASTag ID {{fastag_id}} issued by {{fastag_issuer_bank}}.

Issue:
My FASTag has been deactivated/blacklisted due to KYC non-compliance, despite my repeated attempts to complete the KYC process.

FASTag Details:
- FASTag ID: {{fastag_id}}
- Vehicle Number: {{vehicle_number}}
- Vehicle Class: {{vehicle_class}}
- Issuer Bank: {{fastag_issuer_bank}}
- Wallet Balance: ₹{{wallet_balance}}
- Current Status: {{current_status}} (Blacklisted/Inactive/KYC Pending)

KYC Attempts:
1. Date: {{attempt_1_date}} - Mode: {{attempt_1_mode}} (Online/Branch) - Result: {{attempt_1_result}}
2. Date: {{attempt_2_date}} - Mode: {{attempt_2_mode}} - Result: {{attempt_2_result}}
3. KYC Rejection Reason (if given): {{rejection_reason}}

Documents Submitted:
1. Vehicle RC copy
2. Owner's PAN Card
3. Aadhaar Card
4. Passport size photo
5. Vehicle photo with FASTag sticker

I request:
1. Immediate completion of FASTag KYC and reactivation
2. If KYC documents are insufficient, clear written communication on what additional documents are needed
3. Refund of toll charges paid in cash during FASTag blacklist period: ₹{{cash_toll_paid}}

NHAI Helpline 1033 complaint: Ref {{nhai_ref}}

Regards,
{{your_name}}
{{your_phone}}
{{your_email}}
Date: {{date}}