JioMart Refund Not Received Complaint - English

To,
Customer Care Department
JioMart (Reliance Retail Ventures Limited)
{{jiomart_address}}

Subject: Refund Not Received for Cancelled Order No. {{order_id}}

Dear Sir/Madam,

I, {{your_name}}, residing at {{your_address}}, am writing to file a complaint regarding the non-receipt of refund for my cancelled order.

Order Details:
- Order ID: {{order_id}}
- Order Date: {{order_date}}
- Cancellation Date: {{cancellation_date}}
- Product: {{product_name}}
- Amount Paid: ₹{{amount}}
- Payment Method: {{payment_method}}
- Transaction/UTR Number: {{transaction_id}}

The order was cancelled on {{cancellation_date}} and I was informed that the refund of ₹{{amount}} would be credited within 5-7 business days. However, {{days_passed}} days have passed and the refund has not been received in my bank account.

I contacted your customer care on {{complaint_date}} and received complaint reference {{complaint_ref}}, but no action has been taken.

I request immediate processing of my refund and written confirmation of the same.

If this matter is not resolved within 7 working days, I shall be constrained to approach the National Consumer Helpline and Consumer Court under the Consumer Protection Act, 2019.

Thanking you,
{{your_name}}
{{your_phone}}
{{your_email}}
Date: {{date}}