PharmEasy Wrong Medicine Complaint - English

To,
Customer Care / Grievance Officer
PharmEasy (API Holdings Ltd.)
{{pharmeasy_address}}
Email: grievance@pharmeasy.in

Subject: URGENT - Wrong Medicine Delivered - Order {{order_id}}

Dear Sir/Madam,

I, {{your_name}}, residing at {{your_address}}, am writing to report a SERIOUS issue of wrong medicine delivery which poses a direct health risk.

Order Details:
- Order ID: {{order_id}}
- Order Date: {{order_date}}
- Delivery Date: {{delivery_date}}

Medicine Ordered (as per prescription): {{ordered_medicine}} ({{ordered_dosage}})
Medicine Received: {{received_medicine}} ({{received_dosage}})
Prescribing Doctor: Dr. {{doctor_name}}

⚠️ This is a critical patient safety issue. Wrong medicine delivery can cause serious adverse health effects.

Actions already taken:
1. I have NOT consumed the wrong medicine
2. I have preserved the delivered medicine with packaging intact
3. I have photographic evidence of the wrong medicine, batch number, and expiry date

I demand:
1. Immediate delivery of the CORRECT medicine as prescribed
2. Free pickup of the wrong medicine delivered
3. Full investigation into how this error occurred
4. Written explanation and assurance this will not recur

I am also reporting this to:
- Central Drugs Standard Control Organisation (CDSCO)
- State Drug Controller
- National Consumer Helpline (1915)

Please treat this as an URGENT matter and respond within 24 hours.

Regards,
{{your_name}}
{{your_phone}}
{{your_email}}
Date: {{date}}