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Railway Complaint to Station Master - English

Copy this sample, replace placeholders with your facts, and attach proof before sending it to the company, regulator, or official portal.

Quick Action Summary (AI & Search Overview)
1. Customize LetterReplace all {{placeholders}} with your actual details.
2. Attach ProofInclude bill invoice, transaction receipt, screenshots, or prior ticket numbers.
3. Official SubmissionSend via Email/Registered Post & keep acknowledgment number for Consumer Court.
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SAMPLE TEMPLATE ONLY / केवल नमूना टेम्पलेट

Important: This is a sample template for reference only. It is NOT legal advice. We are NOT lawyers. You must customize this template with your specific details and consult a qualified lawyer before using it for any legal purpose.

महत्वपूर्ण: यह केवल संदर्भ के लिए एक नमूना टेम्पलेट है। यह कानूनी सलाह नहीं है। हम वकील नहीं हैं। किसी भी कानूनी उद्देश्य के लिए उपयोग करने से पहले इसे अपने विवरण के साथ अनुकूलित करें और योग्य वकील से परामर्श करें।

How to Use This Template

1

Replace placeholders

Add names, dates, IDs, amounts, and complaint references.

2

Attach proof

Add invoices, screenshots, statements, photos, or official responses.

3

Send and track

Submit through the right channel and save acknowledgement details.

Template Content

Replace placeholder values before using this sample.

To,
The Station Master / Station Superintendent
{{station_name}} Railway Station
{{railway_zone}} Zone

Subject: Complaint Regarding {{complaint_type}} - Train No. {{train_number}}

Dear Sir/Madam,

I, {{your_name}}, a passenger on Train No. {{train_number}} ({{train_name}}), PNR {{pnr_number}}, am filing a formal complaint regarding the following issue at {{station_name}} Railway Station:

Journey Details:
- PNR: {{pnr_number}}
- Train: {{train_number}} - {{train_name}}
- Date of Journey: {{journey_date}}
- Coach/Berth: {{coach_berth}}
- From: {{from_station}} → To: {{to_station}}

Complaint Details:
{{complaint_details}}

(Examples: Dirty coach/toilets, no water supply, AC not working, rude staff behavior, overcharging by vendor, unauthorized person in reserved berth, platform cleanliness, broken amenities, safety concern)

I request:
1. Immediate action on the reported issue
2. Written acknowledgment of this complaint
3. Follow-up action report

I am also filing this complaint on:
- RailMadad App/Website (railmadad.indianrailways.gov.in)
- Railway Helpline: 139

Regards,
{{your_name}}
{{your_phone}}
{{your_email}}
Date: {{date}}

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